{"id":3965,"date":"2016-08-31T08:57:50","date_gmt":"2016-08-31T12:57:50","guid":{"rendered":"https:\/\/www.boatchat.com\/blog\/?p=3965"},"modified":"2022-08-10T12:27:20","modified_gmt":"2022-08-10T16:27:20","slug":"boatchat-adds-sms-text-website-chat","status":"publish","type":"post","link":"https:\/\/www.boatchat.com\/blog\/boatchat-news\/boatchat-adds-sms-text-website-chat\/","title":{"rendered":"BoatChat adds SMS Text to its website chat"},"content":{"rendered":"
Savvy boat dealers using BoatChat live chat software or managed chat services<\/a>\u00a0now have the option to include SMS Text chat on their websites. The boating industry\u2019s top chat provider enhanced its award-winning software with the new technology to give boat dealers another channel for lead generation \u2013 and more importantly \u2013 increase boat sales.<\/p>\n

\u201cBoat dealers increase their digital presence and boost boat sales with our live chat. A certain percentage of shoppers will actually prefer to text over chat, so we’ve added that capability,\u201d said Jeff Sterns, Vice President of Sales. \u201cWe know dealers using our fully managed chat generally see a website sales lead increase of around 50 percent, and this can boost performance even more.\u201d<\/p><\/div>\n

SMS Text conversations can start from desktop or mobile device<\/h3>\n
SMS Text conversation can be initiated from a link on either the desktop or mobile website and uses a double opt-in system to ensure compliance and a quality shopper experience. Website visitors click the SMS TEXT link, select the opt-in box, add their phone number and submit the request. Then they receive an initial text message on their phone that lets them authorize the chat conversation. From there the chat operator can engage them just as they would in a chat conversation.<\/div>\n
\"BoatChat

BoatChat adds SMS Text to its award-winning live chat<\/strong><\/p><\/div>\n

\u201cThis option is ideal for a certain segment of website visitors who don\u2019t have the time to complete a chat conversation all at once,\u201d said Sterns. \u201cWith text they can participate in the conversation as time allows. For example, they can ask a few questions during their lunch break and pick up the discussion after work or school.\u201d Dealers managing their own chat with our award-winning chat software<\/a> can participate in text conversations through the console just as they do with chat.<\/p>\n

Other features of BoatChat SMS Text\u00a0include:<\/h3>\n
    \n
  • Ability to save a conversation in the console and continue at later time<\/li>\n
  • Simple and convenient for boat shoppers<\/li>\n
  • Allows for local phone numbers<\/li>\n
  • Automatically shortened URLs<\/li>\n
  • Shoppers don\u2019t need data or wifi connection to participate<\/li>\n<\/ul>\n

    \u201cOne thing our dealers like is they can put the local SMS phone number on their boats with a \u201ctext us now\u201d sign and collect contact information from their own lot after hours,\u201d explained Sterns.<\/p>\n

    Another benefit is that the shopper has already provided their phone number so they may be more open to getting a callback from the dealership. BoatChat\u2019s SMS Text ability is the latest in a continuous development of industry innovations. Other advancements include the industry\u2019s best mobile chat, a custom chat operator console, SignalR server technology to boost chat reliability, TRUSTe security certification, and more.<\/p>\n

    Call, chat, or text today to schedule a quick web demo. <\/strong><\/em><\/div>\n","protected":false},"excerpt":{"rendered":"

    Boat dealers using BoatChat live chat software or managed chat services now have the option to include SMS Text chat on their websites. <\/p>\n","protected":false},"author":2,"featured_media":3966,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"video","meta":{"footnotes":""},"categories":[15],"tags":[198,263,261,264,262],"class_list":["post-3965","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-boatchat-news","tag-boat-sales","tag-sms-leads","tag-sms-text-messaging","tag-text-leads","tag-website-text","post_format-post-format-video"],"yoast_head":"\nBoatChat adds SMS Text to website live chat platform<\/title>\n<meta name=\"description\" content=\"BoatChat announces it has added SMS Text to its award-winning live chat software and live chat support for boat dealers to increase boat sales.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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