If the mobile device traffic on your website has pushed past the halfway mark, 24-hour managed live chat is a must. Unless you live under a rock, it’s clear that HOW people use mobile devices is also very different from the desktop. It’s pretty much all hours and all locations. Here are just a few of the places shoppers are using smartphones:
- During exercise
- Airport / airplane cabin
- Multitasking with TV or other digital devices
- Traveling to / from work
- Grocery store lines
- Before / after school classes
- Work breaks
If they are ALWAYS using their mobile devices, then you always have to be available to them online. The best way to do that is with Live Chat from BoatChat. We were the pioneers of chat on mobile and continue to lead the industry with new and innovative technology that helps boat dealers connect with shoppers.
BoatChat technology helps sell more boats
Twenty-four-hour availability isn’t the only reason for adding BoatChat to your marine dealership website. BoatChat has dozens of full-time programmers on staff to ensure our dealers have the latest and most-efficient live chat technology available. Last year the company became one of the first chat providers in nearly industry to make the substantial upgrade to SignalR server technology that helps ensure unsurpassed mobile chat reliability. The company has meticulously tested everything from customer-facing icons, to the chat console, to A/B-tested scripting that generates the highest amount of quality leads. Other features such as TRUSTe privacy certification, continuously-trained operators, and an award-winning console are also valuable assets for a boat dealer.
Mobile phone technology continues to grow and so does the number of people shopping on the move. To capture quality lead information from these shoppers, BoatChat is one of the best resources available for websites.