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Six Ways Live Chat Can Help Your Boat Dealership

April 12, 2018 - 4:07 pm

Benefits of Live Chat

1. Real-Time Convenience to Customers.

Your website visitors have three main ways to get information from your business. They can make a phone call and hope to be connected to the right person who can answer their questions. If you look into the actual statistics of inbound calls that go unanswered or go to voicemail at your boat dealership, it is an eye opener. Typically, we see upwards of 25% of all inbound calls go unanswered.  Or they can send an email and hope to receive a response. Finally, they can Chat and get instant answers 24/7.

2. Cost Efficient.

No need to hire more sales or customer service staff. Let our fully trained operators handle it! We train, coach, grade, and give bonuses based on performance.

3. Stand out from the Competition.

Greet 100% of your website visitors and sail past the competition in guest experience and website conversions.

4. Develop Stronger Relationships with Customers.

We build rapport instantly 24/7 with your online guests and bring them into the funnel for Sales, Service, Parts, and Accessory Departments.

5. Smart Lead Transcripts Offer Data to Improve Customer Service.

  • Integrates with Any CRM
  • Website Referral Source
  • Previous Page Views on Your Site
  • Transcripts
  • GEO- Location
  • Phone, SMS, Email, and even VIP Appointments!

6. Dedicated Performance Managers

  • Reviews of account performance monthly
  • Marketing Messages Updated Monthly
  • Available by phone, SMS, email Monday thru Friday 8am – 6pm
  • A digital partner, not a vendor that truly wants to help you sell more!

If you would like more information on how to get BoatChat.com’s Live Chat Support on your boat dealership’s website please call 1-800-601-0682, chat with us, or email us today!

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