Here are some of the things that help make BoatChat the best live chat solution for boat dealerships:
Real-Time Problem Solving
Quickly answering questions and solving customers’ problems helps build relationships that lead to happier customers and more sales. Live chat should include quick responses and personalized answers so that the your website’s visitors are more likely to share information with you. Our chat agents avoid generic responses as much as possible, and aim to give your customers useful answers.
Reflect Your Brand’s Personality
Live chat software can enable you to interact with customers in a relevant and meaningful way. Whether it is your staff or our team doing the chatting, they should go beyond just gathering contact information. Live chats should be personalized and show that you care about your customers’ needs – but still remain focused on your business’ needs as well.
It is easy for boat dealers to generate leads via a conversational concierge like BoatChat. Chat operators who use a conversational style get better results than those who use a more formal approach. Answers should not be robotic, or sound stilted and phony to customers. Echoing the tone of your customers while on chats helps build a rapport.