Does your boat dealership really need live chat on its website?
The numbers tell the full story. First, start with the total amount of unique traffic that visits your boat dealership website. Roughly half of those anonymous visitors will engage with the live chat feature on your website. Once engaged, about 55% of those conversations will result in a lead opportunity for in sales, service, parts, or customer service. These leads are directly routed into your dealerships CRM, email, and mobile SMS alerts with a full transcript of the conversation. The transcripts are a detailed report showing you the website visitor’s referring site and click path (which pages were viewed on your website) along with the visitor’s contact information. Currently, the boat sales industry is seeing roughly 94% of all leads submitted from live chat are for the sales department. This is a great opportunity to start converting more anonymous visitors that come to your boat dealership website into qualified sales prospects.
Who manages your live chat sessions?
Adding BoatChat’s live chat software to your car dealership website is just the first step. Now someone has to manage all those conversations and processes. Live chats will occur at any time of day and you have to be ready with a concierge based customer service strategy. 27% of all live chats start after normal business hours. Do you have qualified staff in place to handle that surge of additional contacts and leads? BoatChat.com has you covered! With it’s strength in ten years of serving the automotive industry, CarChat24.com is ready to help you with their award winning live chat support solutions. BoatChat currently offers:
- Full Support Managed Chat
Leave the chatting to us 24/7 364 days a year (closed Christmas day) and check the box that you have your website fully engaged and backed with fully trained operators that will handle questions, concerns, comments and generate the highest quality sales leads for your car dealership.
- Backup Support Managed Chat
You have the ability to accept live chats initially but, if your team is busy the live chats roll over to our professionally trained Live Chat Operators that “Back You Up” and handle the conversation, go for the appointment, and submit the lead directly back to you.
Let’s Get Started!
Click Here to contact our sales department and schedule a free online demo.